At Banner Palace, return shipping costs are handled as follows:
Customer Responsibility: Customers are responsible for return shipping costs for all approved returns, unless the item is faulty or incorrect.
Faulty or Incorrect Items: If the product has a confirmed defect, printing error, or incorrect size supplied by us, we will cover the return shipping cost.
Non-Fault Returns: For all non-fault-related returns (if exceptionally approved), the customer must arrange and pay for the return delivery.
Original Delivery Charges: Delivery charges are non-refundable, unless the return is due to a confirmed fault.
